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Minister of Communications opens two post offices in Ismailia and inspects Telecom Egypt customer service center.



Minister of Communications opens two post offices in Ismailia and inspects Telecom Egypt customer service center.

Dr. Amr Talaat, Minister of Communications and Information Technology, held a meeting with Major General Sherif Fahmy Bishara, Governor of Ismailia, at the governorate general office, during which the progress of work on a a number of projects implemented by the Ministry of Communications and Information Technology. Information technologies in the governorate were discussed, the most important of which are related to the areas of digital transformation and digital infrastructure development, in addition to the projects implemented by the ministry in the decent living villages of the governorate.

Dr. Amr Talaat and Major General Sherif Fahmy Bishara also inaugurated the Ismailia Post Office Building and the Ismailia Main Post Office after developing them and providing them with the latest technological solutions and systems, in the part of efforts to develop the Egyptian Post and increase the efficiency of its branches across the Republic, to provide all integrated government, postal and financial services as well as Egyptian services in a distinctive manner to citizens of all governorates. They were received by Abdo Alwan, vice chairman of the board of directors of the National Postal Authority in charge of postal district affairs.

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The Ismailia Post Office building consists of five floors and includes all administrative, logistical and service works of the Ismailia district. It includes a traffic center, main treasury and administrative offices, in addition to the main post office in Ismailia. Ground floor.

The opening of the Ismailia Main Post Office and the Ismailia Post District Building is part of the National Postal Authority’s plan to develop post offices and improve the working environment in all offices and administrative buildings in all governorates of the Republic, and to be transformed into advanced sales points that provide all the integrated government, postal and financial services that citizens need in a civilized and appropriate manner. Citizens throughout the Republic, relying on the latest advanced technological systems and solutions, and workers trained at the highest professional level to guarantee. the quality and efficiency of all services provided to citizens.

During his visit to the main post office in Ismailia, an open dialogue took place between Dr. Amr Talaat and a number of citizens present inside the office, during which Dr. Amr Talaat asked for their opinions on the quality of the services provided to them, and listened to their suggestions on further development.

Dr. Amr Talaat also spoke with the workers and praised their efforts, and asked them to make every effort to provide services to citizens in an efficient and simple manner.

It should be noted that Ismailia Main Post Office provides citizens with many services, such as “pension payment, traffic fine payment”, in addition to current accounts, local and international transfers, civil status, correspondence and parcel services and express mail. , as well as the payment of electricity, water and gas bills, and services. Postal savings, landline bill payment service, and the office is equipped with 2 automatic teller machines (ATMs) operating 24 hours a day. latest surveillance systems, fire and theft alarms and UPS devices.

The number of post offices in the Ismailia Post Office area reaches 57, where 42 post offices have been developed, including 4 post offices under the Decent Life Initiative, which have been fully developed , and the rest of the zonal offices are under development.

In a related context, Dr. Amr Talaat and Major General Sherif Fahmy Bishara paid an inspection visit to Telecom Egypt’s customer service center in Sultan Hussein region, which provides its services to more than 28,625 customers. They were received by engineer Mohamed Nasr. Managing Director and CEO of Telecom Egypt.

Engineer Mohamed Nasr explained that Telecom Egypt wishes to keep up with the rapidly changing needs of customers and the evolution of their requirements, and always seeks to provide innovative services, improve customer experience and maintain its leadership in the Egyptian telecommunications market. highlighted the company’s keenness to listen directly to its colleagues across the Republic to ensure continuous improvement in the level of services provided.

The services provided by Sultan Hussein Customer Service Center include all integrated communication services, including landlines, mobile lines and home internet services, in addition to real estate registration and documentation services provided by Telecom Egypt in a number of its customer service centers since 2022. , in order to facilitate… Citizens wishing to obtain these services, in accordance with the digital transformation plans and by developing and improving the level of the system of services provided to citizens in various sectors. The center also offers ticket reception service for Egyptians. General League matches in cooperation with the “Tazkarti Company” after having reserved them on the website provided for this purpose.

It is worth noting that Dr. Amr Talaat is visiting Ismailia Governorate today to inaugurate and inspect a number of communication, information technology and post projects in the governorate. The visit is expected to include an inspection of the Egypt Digital Creativity Center “Cretiva” in. Suez Canal University.

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